All Bestard products offer a guarantee that covers damages caused by failures in materials or workmanship.
This warranty does not cover failures caused by:
- normal wear by use
- inappropriate use (*)
- lack of care / maintenance as well as inadequate maintenance / care (*)
- contact with aggressive materials, such as fire, sharp edges (rock edges, crampons etc.), animal excrement, construction materials etc.
- discoloration caused by UV rays and the like
- wash the product in a washing machine
- Situations similar to those previously exposed
In case of any anomaly, and to determine if the fault is covered by the warranty, you must clean the boots and return them along with the purchase ticket to the establishment where you purchased them for your first assessment and possible subsequent shipment to Calzados Bestard, SA A copy of the purchase receipt, a note with a description of the damage and the contact details of the owner must always be included in the box. If the boot has not been cleaned before being sent to Calzados Bestard SA, it will be immediately returned to the owner.
After an examination carried out by the Technical Department of the company, and in the event that the fault is covered by the guarantee, Calzados Bestard SA may either repair it or replace it without charge in the event that a repair is impossible.
If it is shown that the article is not covered by the guarantee, it will be possible for it to be repaired by the final consumer, with the prior consent of the latter.
(*) On the proper use of each model: see hanging labels, our paper catalogs and website www.bestard.com. On
proper care and maintenance: see the boot's hanging label as well as the advice in our paper catalogs and on our website www.bestard.com. In
case of doubt about the use and / or proper care of your Bestard footwear, contact the company: firstname.lastname@example.org